FAQs

FAQs

On these page we have tried to provide answers to some of the most frequently asked questions (FAQs) about nursery care.

What do I need to bring to nursery? 

We like to say, that the only thing you need to bring to nursery is your child! We try our best to provide everything else your child will need during their day with us. Our fees include all nappies, wipes, food and snacks.

It’s a good idea to provide a change of clothes, as some activities can get a bit bit messy. But don’t worry if you forget as we have plenty of spare clothes at nursery too.

Babies who are still having bottles during the day will need to bring in the teats for their bottles, and their own milk (either formula or breast), and every child will need to bring in their own nappy creams for hygiene reasons.

Other that that, we’ve got you covered, and we’ll even give you a bag to transport everything in.

Do I have to pay for Bank Holidays and staff training days when the nursery is closed? 

The short answer is, no.

We only charge for the days that we are open. We are closed on Bank Holidays, from the 25th December to the 2nd January and for two training days which are advised annually. No fees are charged for these days.

Because we don’t charge you when we are not here, fees are calculated and invoiced on a calendar monthly basis. You will receive an invoice on the 20th of each month for the following months fees, payable by the first day of the month.

We offer special fee packages for term-time only care and shift workers who require different days each week. Please ask for more details.

Why do I have to pay for my child’s place when he is sick or when we are away on holiday? 

We are unable to offer discounts for absences due to holidays or illness as one child’s temporary absence from nursery does not have a significant impact on staffing requirements or other costs associated with the child’s place.

How do you decide what fees to charge?

We try to keep our fees as low as possible. When considering the daily cost, please remember that 75% our our income from fees covers the salaries of the dedicated staff team who provide 10.5 hours of high quality childcare every day.

The remaining 25% of our income covers freshly prepared, nutritious meals, leading brand nappies, all sundry items needed for the day-to- day care of young children, the provision of a warm, well equipped and resourced environment, appropriate insurance cover, ongoing staff training and continuous improvements to the service we offer.

My employer offers childcare vouchers. Can I use these to pay my nursery fees? 

Yes. Greetland Private Day Nursery is registered with most of the major childcare voucher companies already, you just need to ask for our registration details. If your employer uses a company we haven’t registered with yet, you just need to give us their details.

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